Leading the way in training & support
ALeader global training and support center is located near to Tel-Aviv, Israel.
ALeader apply semiconductor industry standards.
With over 1000 installation each year worldwide we design robust and highly reliable machines.
Through our design, we achieve impressive low down time with long MTBF (mean time between failures) measured in years and short TFCTS (time from call to solution).
ALeader Support Philosophy
- Reliability - Prevent problems from occurring
- High quality design and parts used in production
- 24/7 fast reply for any customer
- Customer care
- Professional approach
- Minimise customer down time
- Applying advanced diagnostic tools
- Applying advanced support tools
Calibration and maitenance
ALeader apply automatic calibration tools. Calibrating the machine takes less than 5 minutes and is done automatically. Maintenance is based on greasing and cleaning and therefore very easy.
Most customer questions are about application (how to use the machine).
Aleader apply 4 golden rules to meet this challange
- Keep it simple - we design the software to keep it simple for the user
- Training - our training department developed the tuition classes based on advanced training tools.
- Interactive help menu - on each window there is an interactive guide (for new SW release in Spring 2013)
- Fast reply and availability - we apply advanced support tools. ALeader engineers can remotely connect to your machine and answer your questions at any time.